WOMS

CKZ Group Operations Platform

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Operations

DispatcherCreate & manage work orders, WhatsApp updates, upload PDFs SD ManagerService Delivery — full operations access, reports, escalations, data pull NOC ManagerNetwork Operations — view orders, reports, approve escalations TechnicianField staff — view assigned work orders only CEO / ExecutiveView all data and reports, no operational edits ViewerRead-only access to work orders

Department Portals

Planning ManagerAssign tasks, review submissions, approve/return with SLA tracking Planning EngineerView & work on assigned tasks — start, hold, submit with SLA timer Account ManagerProductivity tracker — Activity, Effectiveness & Revenue scoring Finance ManagerFinance portal — payment requisitions, reconciliations, reports Warehouse ManagerInventory tracking — received, dispatched, stock levels Admin ManagerAdministrative operations portal

Planning Department

Planning ManagerAssign & review design tasks, team productivity, SLA oversight, add users Planning EngineerMy assigned tasks, SLA timer, submit for review, upload attachments

Business & Support

Account ManagerClient relationship productivity tracker, fill in daily/weekly Finance ManagerFinance portal access Warehouse ManagerWarehouse portal access Admin ManagerAdministrative portal access

Note / Reason for Access (optional)

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You will receive access once approved.